G4GE works in a way that is the reverse of what is typically seen in the the traditional IT support model. The G4GE model places our most experienced engineers as your primary point of contact and these engineers can be reached on their cell phones at any time, day or night. When an issue is reported, the engineer either takes care of it personally or classifies the complexity to technician level, which ensures lighter financial impact while still providing expedient resolution.

At G4GE, all our employees are paid solely based upon work performed – i.e. there are no salaried employees, ensuring a lower overhead and greater desire for work performance. Incoming issues are pooled, allowing engineers & technicians to specialize in fields based on their specific interests and strengths such as virtualization, networking, etc. This also allows engineers to select the most effective resource to respond to your queries and service requests.